We use an AI indicator to drive transparency into which Genesys capabilities are powered by AI. This component emphasizes where AI is present. However, this component does not need to be used if there is little or no risk to the user, for example, if AI is used behind the scenes to drive content recommendations.
This component, when pressed, should display a popover with additional information about the purpose of AI in this capability, any risk, and links to additional documentation if available.
An active AI Indicator.
The indicator should be placed by features that leverage AI, but shouldn’t be shown at the topmost level of a page, or shown alongside the AI badge.
Use AI tooltips to disclose information about “sub”-features within page sections or panels.
Avoid using the AI indicator at the top-most level of a page, for example, next to a header.
Popover Text
Popover text should explain the purpose of AI in a feature and any risk associated with using AI in that context. This text should be brief, emphasize the “so what,” and include a link to additional documentation.
Good Examples
- AI suggests likely outcomes based on the call's context to speed agent wrap-up. Review before applying to ensure accuracy. Learn more.
- AI automatically condenses long conversations into key points and next steps. Please verify summaries for accuracy and detail. Learn more.
- AI generates new training examples from short prompts, expanding intent coverage. Please confirm that the AI-generated examples reflect your intended tone and meaning. Learn more.
Bad Examples
- The codes below were suggested by AI.
- AI automatically condenses long customer interactions into concise summaries that highlight key topics, actions, and outcomes. This helps agents and supervisors quickly understand what happened without reading the full transcript. Always review generated summaries for accuracy and completeness before relying on them for reporting or follow-up. Learn more.